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FAQ

Questions, answered clearly.

Getting started

You answer a short online intake about your health and goals. Visits happen through a secure telehealth platform. Your licensed provider reviews your intake before any prescription is issued.

Providers & prescriptions

A licensed nurse practitioner or physician assistant from LocumTele, licensed in your state, reviews your intake and decides whether a prescription is appropriate. If prescribed, your medication is dispensed by VSDH, a state-licensed pharmacy, and shipped to you discreetly.

Pricing & billing

You pay $0.00 when you place your order request. We then email you a secure payment link to save your card. You're charged only if a licensed provider from LocumTele approves treatment, usually within 24 to 48 hours. Your first billing date is the day treatment is approved. Not approved = not charged, and nothing ships.

Shipping

We offer care in 42 states. See State availability for the full list.

Privacy & safety

Yes. Your information is kept private and never sold. Clinical answers go only to your care team.

Clear care. Lasting wellness.

No charge until a licensed provider approves treatment. Not approved = not charged, and nothing ships.

This is not for emergencies. If you think you may have a medical emergency, call 911 or go to the nearest emergency room.